Three-Tier Regulatory Architecture
Sunrise News 24x7 Media Network Ltd. is a registered digital media publisher. In adherence to Rule 11 of the Information Technology Rules, 2021, we have instituted a 3-level grievance redressal system:
Direct acknowledgment within 24 hours; formal resolution and dispatch within 15 days.
Independent body headed by a retired Supreme Court or High Court judge.
Inter-Departmental Committee of the Ministry of Information & Broadcasting.
Appointed Grievance Officer
For complaints pertaining to published broadcast or digital dispatches, please contact:
Officer Name: Shri Alok Vardhan (Advocate & Bureau Counsel)
Designation: Head of Grievance Redressal & Legal Compliance
Address: 4th Floor, Sunrise Broadcast Complex, Sector 4, Media City, New Delhi - 110001
Email: grievance@sunrisenews24x7.com
Helpline: +91 9862799128 (Mon–Fri, 10:00 AM – 6:00 PM IST)
Processing Timelines
- Acknowledgment: Within 24 hours of ticket receipt.
- Investigation: Fact-gathering and editorial scrutiny completed within 7 working days.
- Final Disposal: Decision communicated in writing within a maximum of 15 days.
- Appeals: May be escalated to the Level-2 Self-Regulatory Body within 15 days if unresolved.
Live Grievance Ticket Tracker
Already filed a formal grievance? Enter your 12-digit ticket tracking number below to view the real-time inquiry stage, assigned counsel, and resolution timestamp.